True Wireless

Zenprise

True Wireless is excited to announce a new partnership with Zenprise!

Zenprise’s award winning software automates mobile management. The software automatically troubleshoots end user issues across BlackBerry®, iPhone, and Windows Mobile environments. Unlike pure monitoring solutions, Zenprise identifies the root cause of end user issues and provides detailed resolution steps to fix these problems.

Companies have historically standardized on a single smartphone platform. Of late, IT is facing pressure to support the increasing influx of consumer owned smartphones.  A recent Osterman Research study found that only 26% of organizations distribute employer-supplied smartphones, but personal use of smartphones is on the rise. RIM is the platform of choice, with over 82% of respondents currently supporting Blackberry smartphones. Zenprise essentially finds any issue that impacts a user’s ability to utilize their device.

What Zenprise does:

• Translates 6,000+ break-fix procedures into automated actions
• Automates vendor knowledge base articles
• Automates IT support processes
• Delivers detailed resolution

• Admin can go from supporting 1,500 users to 6,000 users
• 55%+ reduction in support calls
• 75%+ reduction in mean time to repair