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Managed Services

We recognize that effective outsourced solutions require strong business process and technology capabilities in addition to industry knowledge and expertise. Our depth of industry experience and proven success with our Tier 1 and Tier 2 customer support teams have allowed us to become a powerful partner in assisting our clients in addressing their strategic business goals and challenges.

True MDM

A secure way to monitor, manage and support your mobile devices. Overall, simplifying enterprise mobility. Benefits include:

WIRELESS POLICY ENFORCEMENT

Our experience shows that while most enterprise organizations and government agencies have a wireless policy, few have the controls and means to enforce it. We have the tools to apply your wireless policies to actual wireless spend and usage data, and create monthly performance and abuse reports.

CARRIER NEGOTIATION

Negotiating a large discount off of service and equipment is a good start, but understanding the total cost of ownership for each wireless service is the key to maximizing carrier discounts. We will define unique requirements and convert these requirements into a numeric value that represents the total cost of ownership (TCO), specific to your organization. We will then go beyond the discount and negotiate terms and conditions that will drive your TCO down.

HELPDESK SERVICES

We have built customer call centers on both the West and East Coasts to better serve our customers. Our centers include the latest AVR systems by Avaya with full CRM integration for a best in-class experience. We can offer a fully customized experience, including company specific greetings and call routing. We provide full Tier I and Tier II helpdesk support services, including technical expertise in device and service offerings. Most importantly, our customer care representatives are skilled in effectively triaging wireless issues when working with end users who may not have wireless expertise, and in turn are able to reduce the time to close metric that is often the primary measure of satisfaction with wireless customer care.

Our Partners

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